how to cancel an order on etsy This is a topic that many people are looking for. newyorkcityvoices.org is a channel providing useful information about learning, life, digital marketing and online courses …. it will help you have an overview and solid multi-faceted knowledge . Today, newyorkcityvoices.org would like to introduce to you How to Cancel an Order on Etsy as a Seller (and Refunding Money on Etsy). Following along are instructions in the video below:
Im going to show you on se how to cancel an order if your your customer has requested for that to happen lets begin to begin you will under your shop manager and click on orders. This is where all your current and past orders are located up at the top youll see the different tab tabs. The first ones open followed by completed all and canceled this year.
If you have not yet created a shipping label the customers order will still be under open. This is the example. Im using here this is an alternative account that ive created just to use purely as an example.
If you have already printed the shipping label. It will be under completed the next thing youll have to do is find the receipt number. Which is off to the right hand side and click on that that will open up all the details of the order for you up here.
It tells you the payment method and also to the side. There that its not shipped and then you can go down and see further details now the first thing youll want to do is go under the section titled order and youll see the manage order button.
Here. The first step in canceling. The transaction is assuring issuing a refund you click issue a refund.
And itll jump to the next page up at the top. It says reason for issuing a refund they give you several options you select. Which one is best for your situation.
Whether its a buyer and shop owner agreed to cancel the transaction. The item was not as described the item was damaged theres several different reasons there im going to select fire and shop owner agreed to cancel a transaction an example of this is if a customer. Ill see you and says.
Ive changed my mind i dont want to buy this at this time can you please refund my money and this is this is a good option for the reason for issuing a refund they give you a place where you can write a message to the buyer. It could be something like this is the refund for your order.
As youve requested something along those lines keep it cordial. Even if youre not happy that youre having to refund their money down below you will find out more information you can either select issue a full refund thats if youre having you are completely refunding the full amount you can do that or if you are issuing a partial refund you can come along here in the box and enter how much of that refund are you giving back. So you can enter a dollar amount and then down at the bottom.
It tells you how much of the tax. If you have the tax enabled on your shop how much of the tax. Its going to credit back to your store how much yes.
It will credit to you and then also the total amount that is going to track from your account payment when you are done youll plus press review refund. Ill go back up here and go ahead and select issue a full refund and it automatically filled out all the information for you you press review refund and it gives you all the details for that it just goes to get over again. Why the reason for issuing this refund also your message to the buyer your refund total and it tells you how the money is going to be split up which parts coming from your shop payment account and then which part of the processing fee s.
He is going to refund to you so when youre done you press submit and that will load and submit that information to exci and then it will give you a notification up at the top your refund has been mitad and it says we are currently processing your refund will let both you and the customer know where the money has been transferred so thats how you go about canceling a transaction and theres actually one other step you have to go back on the order details. Which thats the page it puts you back on to and then now instead of the drop down menu here it just says cancel a transaction.
So you click on that and this is the second step in the process. It says youre about to cancel a transaction. Youre both going to receive a cancellation notice right away.
And then youre going to get your fees back and things like that so you get to select which item. If theres multiples which item. It is that you want to cancel and sometimes somebody will accidentally purchase two of something then you just select select the quantity or however you need to adjust then you give a reason if youre both agreeing okay.
Were going to cancel this transaction. Then it can be the buyer and shop owner agreed to cancel a transaction just like before for the refund. And then it asks you a few questions have you sent the buyer.
Any emails you know this if you havent yet you need to to discuss to discuss it with them. And that way youre both on the same page and or it asks you have you received an email from the buyer.
And then you can also give them another message also you can just reinstate it like you did when youre issuing a refund full refund for product as requested and then you submit cancellations and itll also confirm that your transactions have been cancelled and then sometimes itll still linger for a couple of days over on your orders. List. And itll just have a little notice bar up at the top cancellation is pending.
It will go through and it will take it off in just a couple of days. I hope you found that information on issue. A refund and canceling a transaction helpful if youre having problems with customers.
I highly suggest that you check out our video called unhappy customers. And it gives some tips on how to deal with customers that are having an issue perhaps with their order or something else like that so check out that video itll be on the end screens. And also if youre interested in se check out our playlist everything about etsy and we also have another playlist.
You may be interested in called the business of blacksmithing has a lot of fantastic videos all kinds of subjects on business as its related to blacksmithing. So i thank you all for watching. And i hope you have a fantastic day god bless.
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